If Debt Collectors had a policy and methods of wanting to help people who are in debt they would have gotten that respect a long time ago. But Debt Collectors routinely harass, insult, threaten people to get their money so in
short, go screw.
As a longtime debt collector, Lesllie Rogers has been routinely insulted, pummeled with obscenities, crudely propositioned and threatened with violence by the people she calls.
“They want you to feel as small and insignificant as possible,” said Ms. Rogers, who works for a collection agency in Rochester, Minn. “The guy who sits across from me just was threatened with getting his legs and arms cut off.”
Debt collectors like Ms. Rogers are well aware that they are not a sympathetic lot. But now they are saying enough is enough. The trade association that represents them is engaged in an unlikely charm offensive to change their lowly image, while also trying to shape the rules that govern them as they face the prospect of a tough new regulator.
Debt collectors as human beings? It could be their toughest commission yet.
These are boom times for collection agencies, which have been swamped with work as many Americans gorged on debt and then struggled to repay it. But the industry has come under fire for pushing too hard. Last year, 140,036 complaints were filed against debt collectors, a 17 percent increase over the previous year, according to the Federal Trade Commission.
The complaints told of menacing late-night phone calls and threats of jail time or confiscating a house. In one instance a jury awarded a Texas man $1.5 million after a debt collector left voicemail messages using vulgarities and racial slurs.
Those are the exceptions, the industry’s trade association says.
Indeed, Mark Neeb, the association’s incoming president, says that most debt collectors are the “salt of the earth” and are tired of being defined by the worst members of their profession. And it is they who are feeling harassed.
“There really ought to be a law on how consumers behave towards debt collectors,” said Mr. Neeb, whose employees routinely use aliases on the phone to protect their identity from hostile debtors.